there seems to be many times in ones career that as culinarians we get frustrated, annoyed and sometimes can be offended by the outcome or the course of a evening.
just recently we have had some very slow days and at the same time they have been very frustrating. With only doing so many covers and so many roomservice style orders, you would think it would be easy money. well it is not, it seems that any mishap or mistake gets multiplied by 10 and then if the guest is not happy they are really not happy.
staying focused is the key to our success, it is easy to wonder when times are slow. but we have to keep in mind of what is he true goal here. Guest satisfaction, great food, and growth as a team.
I had one of our long time Chefs (Chef Rory Reno) turned back th clock a bit and told me about a time when he himslef was so frustrated with a particular situation and went to talk to our front of the house to put things back into perspective. Standing in front of a slew of servers and bussers that seemed to be falling behind or lacking that caring ability that is vital to our industry. He asked the group if they were happy with there work etc. Then he asked for a show of hands as to who actually attended hospitality college or speific training to hone their serving skills. None raised their hands. Then he proceeded to explain that 95% percent of our kitchen staff are students or long time employees that have been studying and trianing in culinary arts for several years. The difference was huge. Now I understand that this may vary from one area to the next. Some areas are non union, some areas are close to a college that specifies in hospitality. Some areas are close to a foodie type of area. I have had the privilidge to work in several of these different spectrums.
For our current situation there has been a call for defining what we want to do in the Circular Dining Room. This type of thinking can only bring less headaches and more structure. Lets hope for a great Christmas and New Year.
















